Returns & Exchanges

Further details can be found in our Terms & Conditions

If you wish to exchange or return any items then you can cancel your order within 30 days of delivery to arrange a full refund or an exchange (to same value). The complete gift box will need to be returned within 30 days of notifying us. 

To be eligible for a return, your gift box must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.

You will need to return the complete gift box unused and with original packaging to:  Little Box of Joy, 7 Clos Y Fferm, Parc Derwen, Coity, CF35 6DX.

We would appreciate it if you could give us a reason for your return to enable us to monitor customer satisfaction.  We recommend using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for returned items that are lost in transit. .

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund request is accepted, any sum debited to us from your credit card or Paypal account will be credited to your account within 30 days of your order provided that the goods are received by us in the condition they were in when delivered to you. 

If you do not return the goods or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


If the item was purchased as a gift and was shipped directly to you as a gift recipient, we will issue the refund to the purchaser and he/she will find out about your return.